The Employee Experience

With our proprietary online enrollment system, Web Benefits Design will take you one step closer to completely automating your employee benefits program. The WBD online enrollment solution offers single-source employee benefits administration. The online enrollment system is integrated with the benefits website and configured to accommodate user-permissions and employee-specific benefit configuration logic as per client specifications.

Customized Benefits Website

Web Benefits Design builds a corporate branded employee enrollment website tailored to the client’s benefits plans, carriers, rates, eligibility logic, and benefits rules. The benefits website will accommodate your company logo, branding, terminology, colors and client-specific navigation preferences. Employers can post customized messages and communications they find most beneficial for their employees. Both employers and employees value the “look and feel” of the corporate-branded website, as well as the exchange of relevant information. Contact details, wellness plan information, and incentives are easily communicated to employees in a fun, efficient method when employers take full advantage of the customized benefits website.

The WBD team is responsible for building, maintaining and updating the website to include benefit plan summaries, enrollment information, plan descriptions, claim forms, links to provider directories, frequently asked questions and answers, wellness information, compliance and regulatory documents, and additional client-specific information that your employees need regarding their benefits.

Online Enrollment

Our enrollment workflow has been designed to accommodate the most novice of users, guiding them through the process in a simple, user-friendly, straightforward interface that is customized for each client. The interface only displays information that pertains to the specific employee. Plus, employees are educated about their benefits options as they are guided through the enrollment process so they are able to make knowledgeable decisions about their benefits elections.

Our online enrollment system is highly effective for open enrollment and/or year-round eligibility transactions and qualifying events (new hires, life status changes, terminations, etc.).

Our system is the best in the industry and is highly customizable to fit our clients’ needs. Consistent with our full-service business model, the WBD team is responsible for the configuration, maintenance and updates of the benefit administration system.

Our cutting edge online enrollment system also offers the following features:

  • Rapid set up and implementation – the fastest in the industry
  • Reporting and billing services
  • Customization for client-specific dynamics
  • Multiple log in levels for different types of administrators, including single sign-on capabilities
  • Administrative portal that is intuitive and easy to use
  • Carrier and payroll feeds
  • Employee portal to empower employees with up-to-date benefit and enrollment information
  • Technical support and enrollment assistance
  • Benefits confirmation statements for all enrollment transactions

Call Center & Telephonic Enrollment

Web Benefits Design benefits hotline call center is a state-of-the-art facility with highly educated and trained benefit professionals to answer your employee calls. By providing a centralized solution for benefits support services, the benefits call center becomes a seamless extension of your Human Resources department.

As soon as you become a Web Benefits Design client, we will establish your own client-specific, toll-free Employee Benefits Hotline in order to better service your employees. By outsourcing all member questions, claim issues, and benefit concerns to a team of qualified employee benefits specialists, your employees will be happier, more productive and will be more likely to utilize their benefits wisely. Your Employee Benefits Hotline will also reduce the time HR staff spends resolving customer service and claim related issues.

Your benefits hotline will be a customer-specific toll-free number that is unique to you and your employees. When your employees call, the phone will be answered on the other end as “XYZ client benefits hotline…how may we help you?” Your employees will greatly enjoy the personal attention and customer service. The hotline will help them to feel special and appreciated.

Web Benefits Design will even provide wallet ID cards and key tags with your toll-free hotline number as well the Employee Benefits Website address.

Our call center is staffed by talented professionals and provides the following key services:

  • Telephonic enrollment
  • Technical support for employees and HR
  • Benefits and eligibility questions
  • Plan comparison information
  • Benefits confirmation
  • Consumer advocacy
  • Password reset
  • COBRA member services
  • ACA support
  • Client-specific toll free numbers
  • Inbound and outbound phone calls