Darin Wardwell is one of the original founders of Web Benefits Design and has served as our Chief Information Officer since 2001. He leads the development team responsible for WBD’s benefits administration platform and supporting technology. As a software industry veteran of more than 20 years, Darin brings expertise from his experience developing and providing advanced software solutions to the healthcare and consulting industries.

Susan leads the operations and human resource functions at Web Benefits Design.  She brings her expertise of over 25 years in Human Resources, Mergers & Acquisitions, Operations, and Finance to WBD to provide the highest service and capabilities to our employees and our clients.  Susan has not only been a member of the leadership team at WBD but also has been a customer that utilized all our services for the last 15 years.  

Steve Herman manages sales for the broker business unit as the National Director of Sales. With more than 15 years of experience in sales and business development, Steve’s expertise ranges from generating revenue and exceeding sales goals to expanding market share for our 250+ broker and consulting partners. Steve earned his Bachelor degree from the University of Delaware.

A life-long geek with an intuitive grasp of technology and a strong business acumen, Christian has an extensive background and a proven track record of conceptualization, strategic planning, development, deployment, and product management for complex enterprise infrastructure and software projects. As Chief Technology Officer, he provides vision, governance, oversight of ITOps/DevOps and Infrastructure, and guidance on all corporate technology initiatives. Additionally, Christian is responsible for IT/IS policy and oversight.

Hillary is responsible for managing the teams in charge of implementation and ongoing client services. She coordinates the internal staff resources and training to ensure efficient operations including: implementation, renewals, client acquisitions, changes, identification, and implementation of new technology features, coordination of client-specific code customization, quality assurance, testing, loading data, data discrepancies, training, and ongoing open enrollment support. Hillary received her Bachelor of Arts degree from Stony Brook University.

Marci is responsible for managing the teams in charge of implementation and ongoing client services for large, complex clients with four or more of our signature services. Marci works closely with our clients to obtain an in-depth understanding of their organization and workflow challenges and effectively uses her extensive knowledge of the organization to tailor our service package, delivery model, and client-specific reports and metrics to the client’s needs. Marci received her Masters of Business Administration from Stockton University in 2008.

As Data Engagement Director, he works with client payroll contacts to establish client-specific payroll feeds and processes. Joe manages a large staff who focus on the proper sanitization, standardization, and QC processes involved with the multiple files, feeds, and data imports and exports required for each client, carrier, or third party.  Joe earned a Bachelor of Science in Business Administration – Management of Information Systems, from the University of Central Florida.

John Lewis joined the WBD team in 2004 and is the Senior Director of Electronic Data Information (EDI). As a co-writer of the EDI and Data tools that make up the WBD technology code-base, John’s specialty is building EDI and payroll files for purposes of data connectivity. He is responsible for building, testing, and transmitting all carrier data file feeds and payroll file feeds. John graduated from Bob Jones University in South Carolina with a Bachelor of Science in Computer Science.