WHAT’S UNIQUE ABOUT WHAT WE PROVIDE?

BRANDED WEBSITE

Engage. Educate. Empower.
Custom branded supersite with benefit summaries, comparisons, videos, links, forms, content, documents and more.

ONE STOP SHOP

One team. Single source solution for ben-admin, website, COBRA, ACA, call center, dependent documentation and 3rd party integrations.

SIGNATURE SERVICES

High touch employee outreach services for new hires, QLE’s, E of I, dependent age outs, COBRA severance dependent verification and more.

YEAR-ROUND SOLUTION

Open enrollment, new hires, QLE’s, compliance, education, year-round resources for EE’s and HR to manage benefits.

TARGET USER EXPERIENCE

Employees and HR users see only what they are eligible for. Highly configurable and permission driven by classification.

CARRIER SUBSIDIES

Preferred carrier partnerships through years of trusted data integrations. Subsidies available to offset WBD cost.

Don't just take our word for it.

WHAT’S UNIQUE ABOUT HOW WE DELIVER?

WE CONTROL THE ROADMAP

WBD leadership and development team owns and controls the codebase, decisions, priorities and resource allocation. We solve problems quickly.

WE DO ALL THE WORK

Build the system. Build content. Style for the user experience. Validate and load census. Connect your data to carriers and payroll. Manage ongoing updates.

AGILE IMPLEMENTATION

Cloud based project management tool that allows WBD to build your system quickly while keeping projects on track and multiple parties informed on status.

FLEXIBLE & FAST

One size does not fit all. WBD has a solid reputation for being fast, responsive, creative and helpful. We dig in and get the job done.

SEAMLESS ELIGIBILITY DATA

Core integrated eligibility structure drives ben-admin, feeds, reports, COBRA, ACA, call center and history. One database. One source of truth.

YOUR TEAM STAYS WITH YOU

One lead account manager coordinates three different teams (support, data and configuration). Initial – ongoing – renewal.

FASTEST IMPLEMENTATION IN THE INDUSTRY

9 LAYER CLIENT SUPPORT STRUCTURE

Client experience team

Client Experience Manager

Day to day client support for implementation, ongoing and renewal. Facilitates all internal and external workflow. Available directly and via the Client Support Center.

Implementation Project Manager

Responsible for managing initial implementation and complex renewals.

Client Support Center (Hotline)

General service center staffed with client support specialists available if your direct CEM is not available.

Signature Services Manager

Coordinates additional special ops departments including COBRA, ACA, call center, dependent documentation and outreach services.

Configuration team

Configuration Specialist

Configures rules, rates, eligibility triggers, contingencies and system logic for new business and renewals.  Coordinates internal and external testing processes and interfaces with “Developers” if necessary.

Supersite Specialist

Content, styling and employee experience.  Builds out side by side comparisons and focuses on member engagement. Responsible for initial build and ongoing site updates.

Data team

Carrier Data Specialist

Works with all carriers to obtain structure documents and initiate feeds.  Also works ongoing weekly discrepancy files.

Payroll Specialist

Works with client payroll department to establish and maintain WBD / payroll connectivity.

Data Analyst

Expert at data transformation, analytics, trouble shooting and audits.

Ready to learn more?

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