Ruth’s Chris Steak House is a nationally-known name, with the kind of reputation that sets up a customer and employee expectation before they’ve even walked in the door. High-touch in every respect, the Ruth’s Chris brand represents polished, responsive, and professional service — something which has kept their loyal diners returning year after year, and allowing this brand to expand across the country.
Internal company culture is a reflection of the high standards Ruth’s Chris Steak House sets for its hospitality, and the benefits side of the business is no exception. When Web Benefits Design was tapped to provide benefits administration for the company, creating a solution which reflects their company culture was a top priority.
The Challenge: Support a Culture of High Expectations
High expectations on both the customer and employee side are what set Ruth’s Christ Steak House apart, giving this restaurant legendary status. Benefits are similarly high-touch and professionally run.
The company has complex rules regarding benefits based on years of service, and have requirements for new document submittals not just at hire, but during every open enrollment period. Their impressive wellness program requires administration as well, with different levels based on activities and program participation. Additionally, they set out exacting requirements for their enrollment packets, which must be mailed to their locations.
The Solution: Dedication to the Company Culture
WBD’s ability to provide customized solutions to match a company’s unique culture and needs has allowed this partnership to shine over the years. Through multiple broker and carrier partners, WBD has remained the benefits administration provider, with a consistent, diligent approach to high-touch benefit administration which reflects the Ruth’s Chris brand.
So while their employees are making hungry customers happy, we are busy behind the scenes. WBD manages multiple vendors with their own file feeds and self bills. Payroll and HRIS integrations are seamless, and we produce highly specialized monthly reports, including net and gross costs by location. We communicate with an average of 750 Ruth’s Chris employees every month, and monthly, we send out more than 155 custom enrollment packets to locations across the country.
Discriminating clientele, high-touch employee experience, and a customized benefits administration experience? WBD can deliver the back end support which keeps the front-of-house happy and motivated. What can WBD do for you? See how we can support your company culture and employee expectations with a custom-built benefits administration solution. Click here to learn more about what we do.